1. Order Processing

Once your order is placed successfully, it will be processed for verification, packing, and dispatch.

Order processing times may vary depending on product availability, order volume, holidays, and other operational factors. Processing and transit times are separate.

2. Shipping and Delivery

Orders are shipped using the available delivery services for your location. Delivery estimates, where available, will be displayed at checkout or communicated with your order details.

Actual delivery times may vary depending on the destination, courier service, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping fees may vary depending on your delivery address, order details, package size, weight, and available shipping options.

Any free-shipping offers will be subject to the conditions specified with the relevant offer.

4. Order Tracking

When tracking is available, shipment details and tracking information will be provided after your order is dispatched.

You can use the tracking information to check the progress of your shipment. Please allow time for the courier system to update after dispatch.

5. Shipping Address

Please ensure that your full name, delivery address, PIN code, and contact details are accurate when placing your order.

If you notice an error in your shipping details, contact customer support as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Delayed Deliveries

Although we aim to ensure smooth and timely delivery, occasional delays may occur due to courier operations, weather conditions, holidays, incorrect addresses, or other unforeseen circumstances.

If your shipment is delayed beyond the estimated delivery period, please contact customer support for assistance.

7. Incorrect Address or Failed Delivery

Please carefully review your delivery details before placing an order. Incorrect or incomplete addresses may result in delivery delays or failed delivery attempts.

If an order is returned to the sender or delivery cannot be completed, please contact customer support to discuss the available next steps.

8. Damaged or Missing Items

If your order arrives damaged or an item appears to be missing, please contact customer support with your order details and a description of the issue.

Photographs of the package and the received items may help us assess the issue and guide you through the applicable resolution process.

9. Returns and Refunds

Shipping-related returns, exchanges, and refunds are handled according to the applicable Returns and Refunds Policy.

Please review the Returns and Refunds Policy for eligibility requirements and instructions before requesting a return or refund.

10. Contact for Shipping Assistance

If you have questions about shipping, delivery estimates, tracking information, or a delayed order, please contact us through the Contact Us page.