1. Introduction

We respect your privacy and are committed to protecting your personal information. This policy describes how information is handled when you browse our website, contact us, or purchase products from our online store.

By using our website, you acknowledge that your information may be processed as described in this Privacy Policy, subject to applicable laws.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Contact information: Your name, email address, phone number, and billing or shipping address.
• Order information: Products purchased, order details, delivery information, and transaction records.
• Payment information: Payment details processed through our payment providers. We do not necessarily receive or store complete payment card details.
• Account information: Login details and preferences if you create an account.
• Communication information: Messages and information you provide when contacting customer support.
• Technical information: IP address, browser type, device information, and website usage data.
• Shopping activity: Pages viewed, products explored, and interactions with our website.

3. How We Use Your Information

We may use collected information to:

• Process and fulfil orders for products.
• Arrange shipping, delivery, returns, and refunds.
• Send order confirmations and delivery updates.
• Respond to customer questions and requests.
• Maintain, operate, and improve our website.
• Detect fraud, security issues, and unauthorised transactions.
• Comply with legal obligations and resolve disputes.
• Send promotional messages where permitted by law and, where required, with your consent.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to remember your preferences, maintain shopping cart functionality, understand website traffic, and improve your shopping experience.

Some cookies are necessary for the website to function, while others may help us analyse usage or provide relevant advertising. Where required, we will seek your consent before using non-essential cookies. You can also manage cookies through your browser settings.

Disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell your personal information for money. We may share information with trusted service providers when necessary to operate our store and provide services.

• E-commerce providers: To operate our online store and process orders.
• Payment providers: To securely process payments and prevent fraud.
• Shipping partners: To deliver your purchases.
• Technology providers: To support website hosting, analytics, security, and customer service.
• Marketing partners: Where permitted by law and applicable consent requirements.
• Legal authorities: When disclosure is required by law or necessary to protect legal rights.

Service providers may process information according to their own privacy policies and contractual obligations.

6. Shopify and Third-Party Services

Our online store is hosted on Shopify or may use Shopify services to provide e-commerce functionality. Information submitted through our store may be processed by Shopify and other service providers to facilitate purchases and website operations.

Third-party services, payment gateways, social media features, and external websites may have their own privacy practices. We encourage you to review their policies before providing information directly to them.

7. Payment Security

Payments may be handled by third-party payment processors using their security systems. We do not intentionally collect complete payment card details through ordinary website forms.

Although reasonable measures are used to protect transactions, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet legal or accounting requirements.

When information is no longer required, we may delete it or securely de-identify it, subject to applicable legal obligations.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security. You should avoid sharing passwords or sensitive payment information through unsecured messages.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also be able to object to certain processing or withdraw consent where processing relies on consent.

You may request help with your information by contacting us through our Contact Us page. We may need to verify your identity before processing a request.

11. Marketing Communications

If you subscribe to promotional communications, we may send you information about products, offers, or store updates where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the message. Even if you opt out of promotions, we may still send essential messages relating to your orders or transactions.

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children where parental consent or other legal requirements apply. If you believe a child has provided personal information inappropriately, please contact us so we can review the request and take appropriate action.

13. International Data Transfers

Some of our service providers may process or store information in countries other than your own. Where applicable, we take reasonable steps to ensure that such processing follows relevant data protection requirements.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

Please review the privacy policies of third-party websites before sharing personal information with them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal obligations. The updated version will be published on this page.

We encourage you to review this page periodically to stay informed about how your information is handled.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through our website.

Contact Us